Manufacturing & Engineering
Customer Service and Quality are Key Success Factors
Few industries rely so much on quality and customization processes as manufacturing and engineering. To speed up sales and keep customers satisfied, salesmen to be able to help customers configure the right product to their needs and create an offer immediately. Guaranteeing the expected quality, as well as the integrity of the supply chain is also crucial to maintain customer confidence and brand loyalty.
In this high-pressure, performant environment, companies need to look for a solution that enables them to optimally orchestrate and interconnect all manufacturing and delivery processes.
Common Challenges in Manufacturing and Engineering
Downtime
Inefficient machine maintenance causes faulty production and product waste
Authentication
Untraced original parts increase the risk of warranty claims and brand damage
Distributed skills
Sending service engineers with the wrong skills decrease first-time fix rates
Accessory sales
Accessories are profitable but hard to sell without the right configuration tools
Disconnected dealer
Dealers and distributors that are disconnected from your live systems limit the sales potential
Solve these Challenges with a Powerful Mobile Solution
The Movilizer Cloud for Manufacturing & Engineering
Achieve more with Movilizer
Manufacturing Plants
33% increase in machine uptime, 20% decrease in product waste:
- Predictive maintenance with M2M & technician integration
- Better coding controls
- Mobile quality inspections
- More efficient product recalls
Quality & Supply Chain
100% visibility in equipment history, brand protection, enhancement and warranty claim management:
- Track & trace any component ever built into equipment
- Track & trace any part ever mounted or dismounted
- Authenticate original parts
- Technicians can run and document quality inspections in the field during installation or repair procedures
Warehouses & Distribution Centers
30% decrease of shipping costs:
- Improved warehouse efficiency
- Optimized routes and loads in the trucks
Sales Processes
15% increase in sales of all teams:
Provide mobile access to product marketing information, offline and online (e.g. fact sheets, pricing, videos etc.)
- Provide mobile access to product configuration and pricing calculation tools, offline and online
Dealer Relationship
25% increase of dealer sales:
Provide access to same tools as internal sales teams
- Establish new and more personal communication channel to directly get in touch with your dealer's sales representatives
- Work with mobile devices that allow you more control and visibility of the dealer's sales processes and methodology
- Better training and integration
Technicians on Site
30% increase in service revenues, 20% increase in first time fix rates and 10% time saving:
Mobile access to the productivity tools they need, offline and online
- Mobile access to technical documents, knowledge databases and to expert collegues, offline and online
- Tools to identify cross-selling opportunities and capture immediate customer feedback
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Business Benefits
A powerful cloud solution enables you to implement your strategies in the field
Field Operations
Movilizer mobilizes and interconnects any field operation or mission-critical process
References & Case studies
We helped these companies already with a successful mobile approach