Hoval implemented a mobile customer service solution integrated with SAP CS that allows them to dispatch tickets created by the customer directly to the mobile technicians on their phones.
As customer service is a mission-critical process for Hoval, meaning that good and quick customer service gives them competitive advantage, Hoval had strong requirements for the cloud solution:
- Data security
- 100% available cloud service
- Performance of solution (fast data processing)
"Our employees are very happy with the solution. With the performance as well as with user experience," says CIO Erich Frick from Hoval.