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Utilities and Services

Uninterrupted Availability and Customer Service are Crucial

Customer service has become the crucial competitive advantage of day-to-day business for companies in utilities and services. To maintain competitiveness and profitability, companies need to interact with customers and perform the required work orders with all information available, as well as register activities and data immediately in the right system.

This requires a fine orchestration of field operations across multiple stakeholders, internal and external, and processes, with critical business challenges to overcome. 

 

 

Common Challenges in Utilities and Services

Delayed intervention

In case of failure, customer systems want intervention as soon as possible

Limited Access

Also for less common equipment, documentation and manuals need to be available offline

Data-capture errors

Any manual entry in meter reading opens margins for errors and loss of revenues

Unavailable parts

Service engineers arriving on-site without the right spare parts cause a huge rise in costs

Matching skills

In an intervention the skills of the engineer need to match the requirements on site

Solve these challenges with a powerful mobile solution

The Movilizer Cloud for Utilities & Services

Achieve more with Movilizer

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Smart Meter Rollouts & Replacement

Save up to 35% of time and decrease the amount of wrong meter replacements by 85%:

  • Info about the right materials to be exchanged
  • Optical Meter reading/replacement 
  • Online Sync to have real-time validation against the system

 

Engage with End Customers via Apps

50% less complaints, 20% less meter readings and 2x faster payments with an end customer app:

  • Provide consumption reports to end consumer 
  • Allow consumer to pay bill in app 
  • Allow consumer to take own meter readings with images
  • Inform consumers about interruptions easily

 

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Faster Cash Collections, less Disconnections & Reconnections

Increase cash collections and 10% decrease of disconnections/reconnections:

  • Provide technicians and meter readers relevant information 
  • Allow any person visiting the consumer to collect money

 

More Cross-Selling and Revenue

Not only salesmen, but all technicians and meter readers have access to a mobile app to present new products and capture leads.

  • Bundles: internet + phone + tv 
  • Different utility plans 
  • Other utility offers

 

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Faster Reactive Maintenance

Decrease 20% of technicians' reaction times in grid, gas and water pipes:

  • Provide just the right information for every order 
  • Use priorities on order lists with multiple parameters
  • Monitor SLAs constantly

 

More Preventive Maintenance

Increase 25% of asset uptime in grid, gas and water pipes:

  • Monitor meter readings on more regular basis 
  • Connect technicians to smart equipment
  • Make M2M data actionable 

 

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Health & Safety Compliance

Ensure 100% compliance and save 25% of administration time by:

  • Standardize and digitalize all health and safety forms 
  • Monitor non-compliance
  • Tigger alerts when compliance is breached

 

Warehouse Inventory Management

10% decrease of inventory efforts:

  • Digitalize all warehouse movements 
  • Increase transparency of existing inventory
  • Facilitate mobile ordering of spare parts
  • Allow technicians to share tools and spare parts
  • Optimize material and spare part consumption reports

 

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App Catalog

Movilizer offers more than 2200 different apps for each of your processes

Business Benefits

A powerful cloud solution enables you to implement your strategies in the field

Field Operations

Movilizer mobilizes and interconnects any field operation or mission-critical process

References & Case studies

We helped these companies already with a successful mobile approach